Returns & Exchanges

At Centellian24, we want you to be fully satisfied with your skincare journey. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is unused and all protective seals remain intact.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.